Frequently Asked Questions
Can I send direct to my client?
Yes, in fact we would encourage this so that your client benefits from our fast turnarounds.
What are the delivery charges?
There are none, yes that's right delivery to you or your client is completely FREE. (Mainland UK Only)
How long does delivery take?
All our parcels are sent next working day after completion. The usual more remote postcodes can take up to 2 days. Throughout the order process we tell on what day you can expect your delivery. We currently despatch 99.8% of orders on time. However, please remember that courier companies fail to deliver between 2-4% of parcels on time; we suggest using our standard service or upgrading to express if your order is time critical.
My despatch date or delivery date has changed?
If your files are rejected, or we fail to receive your files by 3pm on the day of order, your dates may be moved on. All production turnaround times are based on receiving print ready artwork on time.
Will my order be despatched/arrive together?
Different products have different turnarounds dependent upon the complexity of producing that product, and will be despatched accordingly. Each order is treated separately, so 2 orders of business cards will be despatched as 2 separate orders, and will not be bundled together... Don't worry though delivery is FREE. We use 2 courier companies so orders may not arrive together.
What's the difference between, Saver, Standard and Express?
Saver, Standard and Express are production times. The latter being the fastest turnaround possible. Turnarounds are product specific, the more processes the product goes through the longer it takes. Saver is a 4 day turnaround, standard is a 2 day and express is a 1 day to despatch. Delivery dates are displayed throughout the ordering process.
What happens if my artwork is wrong?
Being trade printers we expect print ready files to be supplied, files not to our specifications may produce unexpected results, may be rejected and may cause a delay to your job. Our specifications are industry standard and can be found here.
My artwork has been rejected what should I do?
If you have used our Just Print service and your file has been rejected you will be given the opportunity to re upload your artwork as we are unable to print what you have provided. If you have used our File Checking service our intelligent automated systems will detect certain common errors with files; you will be notified by email should our system discover an error and you will be given a chance to re upload your corrected file, alternatively you can email back the relevant designer with your approval should you wish to ignore the error. Please note: this service should not be relied upon as a replacement for proofing, it only applies to technical aspects: low resolution images, incorrect dimensions, un embedded fonts etc to ensure your files are passed as print ready.
Can I receive a proof?
You have the option to request a proof in conjunction with our File Checking service for an additional fee. We would recommend that even if you don't request this for your normal products you add File Checking and proofing for your booklets as due to the many different ways of laying down a booklet, and the added value factor we will send you a low res pdf proof to allow you to double check pagination etc. You will receive your proof by 1.30pm the next working day after placing your order; you have until 3pm on the proofing day to accept the proof.
Do you print spot colours?
All products on our website are based on full colour (CMYK) printing. However, we do have 2 colour litho printing machines. Please fill in our bespoke quote enquiry form here for a competitive price.
Can you match a colour?
Your job will be ganged together with other customer's jobs, who order on the same stock. To achieve this we need to use the most advanced printing technologies. We adhere to the industry standard ISO 12647/2 and therefore cannot alter our presses to suit a specific colour required by the client. A designer should always use a pantone to CMYK process colour swatch book (calibrated to the ISO 12647/2 standard) for a true representation of colour. It is important to note however that colour variation is inherent in the print process. Different stocks, temperatures, and presses means there will never be a perfect match to the colour you have chosen, the question is really what an acceptable tolerance is. Please see our artwork guide for more info.
Do you conform to any colour standards?
We operate well within the tolerances of the ISO 12647/2 standard. We have quality control 'colour champions' who are constantly measuring and recording any fluctuations with our presses, paper stocks and other environmental/technical factors that can affect colour consistency. This ensures that our presses are colour matched within the ISO standard. In addition, all our presses utilise closed loop colour management systems. Rather than relying on densities alone the spectrophotometer automatically reads the printed sheet and collects an array of quality control colorimetric parameters including: delta E, slurring/doubling, dot gain values, and trapping. Any fluctuations in these values are then automatically corrected throughout the print run maintaining colour accuracy.